Eligibility for Order Cancellation

• Orders can be canceled within 24 hours of placing the order.

• If the order has already been processed or shipped, cancellation will not be possible.

• Custom, oversized, or personalized orders cannot be canceled once production has started.

How to Cancel an Order

1. Contact our customer support team via email or phone within 24 hours of placing your order.

2. Provide your order number and reason for cancellation.

3. Our team will review your request and confirm the cancellation if eligible.

4. If approved, the refund will be processed as per our refund policy.

Refund Policy for Canceled Orders

• If the order is canceled before processing, a full refund will be issued.

• If the order has already been processed or shipped, cancellation is not possible, and a return request may be required (as per our Returns & Exchanges Policy).

• Refunds will be processed to the original payment method within 7-10 business days.

For any further assistance regarding cancellations, feel free to contact our customer support team. Your satisfaction is our priority at Dr Suit!